Video Banking
Chat with one of our team members face-to-face!
We’re Ready to Help!
How it Works
Need help from our Client Services team, but prefer a face-to-face experience instead of a phone call? With a webcam and microphone, you can instantly connect via your computer or mobile phone with one of our team members for help with a range of issues. And with screen sharing and co-browsing, our team will be able to see what you’re seeing to provide more direct assistance.
Video Banking Hours
Monday - Friday: 10:00am - 12:00pm and 2:00pm - 4:00pm
Saturday - Sunday: Closed
Get Assistance With:
- Online Banking
- One-Time Payments
- External Transfers
- Bill Pay
- Auto Pay
- Loan Payment
What You Need
- Full account number OR full social security number
- Access to your cell number on file with us to receive SMS verification
- Access to a web camera or phone camera and microphone
FAQs
Is video banking secure?
Yes! We take the security of your information seriously across all communication channels, and your video calls with our Client Services team are always secure and confidential.
Can I do video banking on my phone?
Yes! As long as you have a camera and microphone on your mobile phone you’ll be able to use video banking to connect with our Client Services team.
Do I need a camera to do video banking?
Yes, you’ll need a camera to connect with our Client Services team on a Video Banking call. If you don’t have access to a camera, you can always reach out to us by phone at 781-641-8686 or email at clientservices@leaderbank.com.
